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HPI — High Tech Professions Institute

Salesforce Services

A single professional umbrella.
From strategy to continuous improvement.

HPI Pro provides consulting, architecture, implementation, development and support services in the Salesforce environment. Each service can stand alone or be integrated into a complete process, depending on the organization's situation and needs.

Who the umbrella suits

Four types of organizations we work with

  • Companies acquiring Salesforce for the first time needing full professional support.
  • Organizations with an existing system looking to reduce technical debt and advance to the next phase.
  • Internal CRM teams seeking an external architect, Design Reviews, or decision support.
  • Managers looking for a responsible vendor for end-to-end projects, not just development hours.

How to choose a starting point

Quick Decision Map

No Salesforce yet

Start with consultation and scoping, then architecture and full implementation.

Existing Salesforce that partially works

Start with a Health Check, then architectural correction or a new phase.

Existing Salesforce and want AI

Check data maturity and permissions via a focused Health Check, then Agentforce.

Want to connect systems

Start by defining the central integration, then implement.

Only need short development

Can enter through dedicated support or Enhancements service.

Seven layers of work

01

Strategy and Characterization

Start with the business problem.

Define the goals, users, processes, information, systems, and success metrics before deciding how to build.

  • Discovery
  • As-Is and To-Be Characterization
  • Stakeholder Mapping
  • Process Mapping
  • KPIs Definition
  • Roadmap
  • Estimation and Prioritization
02

Architecture

Planning a system that can continue to grow.

Planning of data model, permissions, automations, integrations and components so that the system is clear, secure and maintainable.

  • Solution Architecture
  • Data Architecture
  • Integration Architecture
  • Security Model
  • Governance
  • Design Reviews
03

Implementation and Development

Translate planning into a working system.

  • Configuration
  • Salesforce Flow
  • Apex
  • Lightning Web Components
  • Custom Objects
  • Approval Processes
  • Reports
  • Dashboards
  • Experience Cloud
04

Data and Integrations

Connect Salesforce to what already exists.

  • APIs
  • ERP
  • Financial Systems
  • Call Centers
  • Websites
  • Mailing Systems
  • BI
  • Migration
  • Data Cleansing
  • Master Data
05

Agentforce and AI

Integrate AI into a defined and controlled process.

  • Agentforce
  • Self-Service
  • Inquiry Summary
  • Search in organizational knowledge
  • Next Best Action
  • Routing
  • Human Approval
  • Governance
06

Adoption and Training

Make sure the system is also suitable for those who use it.

  • Training
  • Help materials
  • Use Cases
  • UAT
  • Champions
  • Adoption Metrics
  • UX Improvement
07

Ongoing Support

Continue to improve even after launch.

  • Support
  • Maintenance
  • Enhancements
  • Release Management
  • Monitoring
  • Quarterly Roadmap
  • Technical Debt Reduction

Decision Point

30-minute introductory call

A brief call helps identify whether to start with consulting, a Health Check, or directly with implementation.

Frequently Asked Questions

Salesforce Services — Frequently Asked Questions

Full coverage — consulting and requirements definition, CRM architecture, Salesforce implementation, customized development, integrations and data migration, Agentforce and AI, user training, and ongoing support. Each service can stand alone or be integrated into a broader process.

The Next Step

Let's identify the right service to start with

A short conversation with management or the system administrator makes it possible to understand where it is most important to start - Health Check, characterization or implementation project.